Customer and B2B portals

Customer and B2B portals connected to your business systems

Give customers access to the information they currently request by phone and email. The portal presents the relevant orders, documents and statuses while your team works with the data in its own system.

01Customer self-service

Customer portal with information available without another e-mail

We design a panel for contractors, partners or clients using the services. After logging in, the user sees information about his company and role. Instead of another message box, an organized history of cooperation is created.

Orders and offers

Order history, fulfilment status, reordering and requests for quotations.

Documents

Contracts, invoices and files shared with the appropriate client.

Service requests

Case description, attachments, replies and progress information.

Designs and approvals

Providing materials, comments and approval of established stages.

02B2B sales

B2B purchases tailored to the contractor's conditions

On the sales portal, we take into account individual price lists, assortment, availability and payment terms. The customer's employee can prepare an order, which is approved by a person with appropriate authorization before execution.

The portal's scope depends on the process. A catalogue and quotation requests can form the first stage, followed by a shopping cart, payments or automatic repeat orders. We plan warehouse and ERP integration from the outset.

03Roles and security

Customer data available only to appropriate people

We determine roles, permissions and how to grant access to the organization. The backend checks permissions for each operation and document. Simply hiding an element in the interface does not protect your data.

We choose corporate sign-in, additional authentication and change history to meet the requirements. The design covers invitations, access revocation and situations where an employee changes company or role.

04CRM, ERP and FileMaker

Portal connected to CRM, ERP or Claris FileMaker

The portal does not have to replace a proven internal system. We provide the necessary functions and data via API, clearly indicating the source of the status, price and document. The synchronization delay should be visible and explainable.

We test interrupt handling, retry of operations and no duplicates. The first stage may involve one process, such as service requests or document retrieval; we develop the next ones based on the work of our clients.

Questions and answers

Before making a decision

How does a portal differ from a regular company website?

The website presents the offer publicly. After logging in, the portal allows you to perform a task and see the data of a specific customer, so it requires access rules and an application back-end.

Can the portal work with your current ERP or FileMaker?

Yes, if the system provides the necessary interfaces and permissions. We check the API scope, versions, data model and license conditions before choosing the integration method.

Does the customer have to install the application?

The portal can run in a browser on a computer or phone. If the process requires installation or specific offline functions, we additionally analyze the PWA variant.

Let’s start with a conversation

What do customers ask your team most often?

Indicate one repetitive topic, the system used and data that the client should see on his own. This is the starting point for the scope of the portal.

Discuss the customer portal