Orders and offers
Order history, fulfilment status, reordering and requests for quotations.
Customer and B2B portals
Give customers access to the information they currently request by phone and email. The portal presents the relevant orders, documents and statuses while your team works with the data in its own system.
We design a panel for contractors, partners or clients using the services. After logging in, the user sees information about his company and role. Instead of another message box, an organized history of cooperation is created.
Order history, fulfilment status, reordering and requests for quotations.
Contracts, invoices and files shared with the appropriate client.
Case description, attachments, replies and progress information.
Providing materials, comments and approval of established stages.
On the sales portal, we take into account individual price lists, assortment, availability and payment terms. The customer's employee can prepare an order, which is approved by a person with appropriate authorization before execution.
The portal's scope depends on the process. A catalogue and quotation requests can form the first stage, followed by a shopping cart, payments or automatic repeat orders. We plan warehouse and ERP integration from the outset.
We determine roles, permissions and how to grant access to the organization. The backend checks permissions for each operation and document. Simply hiding an element in the interface does not protect your data.
We choose corporate sign-in, additional authentication and change history to meet the requirements. The design covers invitations, access revocation and situations where an employee changes company or role.
The portal does not have to replace a proven internal system. We provide the necessary functions and data via API, clearly indicating the source of the status, price and document. The synchronization delay should be visible and explainable.
We test interrupt handling, retry of operations and no duplicates. The first stage may involve one process, such as service requests or document retrieval; we develop the next ones based on the work of our clients.
Questions and answers
The website presents the offer publicly. After logging in, the portal allows you to perform a task and see the data of a specific customer, so it requires access rules and an application back-end.
Yes, if the system provides the necessary interfaces and permissions. We check the API scope, versions, data model and license conditions before choosing the integration method.
The portal can run in a browser on a computer or phone. If the process requires installation or specific offline functions, we additionally analyze the PWA variant.
Let’s start with a conversation
Indicate one repetitive topic, the system used and data that the client should see on his own. This is the starting point for the scope of the portal.
Discuss the customer portal